Track Your Seshades Order

How Order Tracking Works

Where Can I Find My Tracking Number?

Tracking information is normally provided through your shipping confirmation email after your order has shipped and tracking information becomes available.

If you cannot find the email, check:

• Inbox
• Spam or junk folder
• Promotions folder
• Other filtered email folders

Also make sure you are checking the email address used when placing your order.

If you still cannot locate your tracking information, contact Seshades support.

My Tracking Information Hasn't Updated

Tracking information does not always update immediately.

There may be a short delay between:

This means that receiving a tracking number without immediate movement does not necessarily indicate a problem.

Allow some time for the carrier to receive and scan the shipment.

If tracking remains unchanged for an unusual amount of time, contact Seshades with your order number and tracking information.

My Order Is Still Processing

If your order was recently placed, it may still be within our normal processing period.

Tracking may not be available while the order is being prepared.

Once the order has shipped and tracking information becomes available, you will receive the applicable shipping information.

My Order Is Taking Longer Than Expected

Our standard estimated timeline is:

The overall estimated timeframe is therefore approximately:

This is an estimated timeframe, not a guaranteed delivery date.

Carrier delays, severe weather, holidays, transportation disruptions, or other logistical circumstances may occasionally extend delivery times.

If your order appears significantly delayed, contact us so we can review the available tracking information.

My Package Says "Delivered" But I Can't Find It

If the carrier's tracking information shows that your package was delivered but you cannot locate it, first check:

• Your front door or usual delivery location
• Side or rear entrances
• Mailroom or package room
• Around your property
• With household members
• With neighbors, where appropriate
• Building management, if applicable

Also verify that the shipping address on your order confirmation is correct.

If you still cannot locate the package, contact the carrier using the tracking information and contact Seshades support.

Please have your order number and tracking number available.

My Package Arrived Damaged

If your product arrives damaged, contact Seshades within 24–48 hours of delivery.

To help us review the issue, provide:

• Order number
• Photos of the damaged product
• Photos of the shipping packaging
• Photos showing the damage
• Brief description of the issue

Please keep the original packaging and product until our support team has reviewed the situation.

For eligible damaged-item returns, Seshades covers the applicable return shipping cost.

For complete return requirements, please see our Returns & Refunds policy.

I Received the Wrong Product

If the item you received does not match your order, contact us within 24–48 hours of delivery.

Please provide:

• Order number
• Product ordered
• Product received
• Photos of the product, where helpful

After verification, Seshades will take responsibility for resolving an eligible incorrect-item issue and will cover the applicable return shipping cost.

I Entered the Wrong Shipping Address

If you notice an incorrect shipping address after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist before the order enters processing or shipment.

However, an address change cannot be guaranteed once the order has entered processing or has already shipped.

Can I Track My Order Without a Tracking Number?

Tracking is provided through the shipment information associated with your order.

If your order has already shipped but you have not received tracking information, contact our support team with your order number.

We can help review the available order and shipment information.

What If My Tracking Shows a Delivery Exception?

A carrier may sometimes display a delivery exception or similar status because of circumstances affecting transportation or delivery.

If this occurs, review the carrier's latest tracking information for any instructions.

If the issue remains unresolved or you need assistance understanding the status, contact Seshades support.

Please include your order number and tracking number when contacting us.

Contact Seshades About Your Order

For order tracking, shipping questions, delivery issues, or other order-related concerns:

Business Address

Order Tracking Quick Guide

Important Shipping Information

Seshades currently ships within the United States only and offers free shipping on eligible U.S. orders.

Standard processing is 1–3 business days, followed by an estimated 3–7 business days for delivery after processing and shipment.

Tracking information may take some time to update after shipment and is dependent on carrier scanning and reporting.

For complete shipping details, please review our Shipping Information page.

Need Additional Help?

Contact Seshades at support@seshades.com or +1 (310) 981-7121 and provide your order number so our team can assist you.