Shipping Policy

Last Updated: August 21, 2026

At Seshades, we aim to make the shipping process simple and transparent. This Shipping Information page explains where we ship, how orders are processed, estimated delivery times, tracking, delivery issues, and what to expect after placing an order.

1. Where We Ship

Seshades currently ships within the United States only.

At this time, we do not offer international shipping outside the United States.

Please make sure that your shipping address is complete and accurate before completing your purchase.

2. Free Shipping

Seshades currently offers free shipping on eligible U.S. orders.

There is no separate standard shipping charge for eligible orders during checkout.

If any special shipping conditions apply to a particular product or order, the applicable information will be displayed during the purchasing process.

3. Order Processing Time

Orders are generally processed within:

1–3 business days

Processing begins after your order has been successfully placed and the applicable payment has been authorized.

During processing, we prepare your order for shipment and arrange delivery with the applicable carrier.

Processing Days

Orders are generally processed Monday through Friday.

Weekends and major U.S. holidays are not normally counted as business days for standard processing.

4. Estimated Delivery Time

After your order has been processed and shipped, estimated delivery generally takes:

3–7 business days

Therefore, the overall estimated timeframe from placing an order to delivery is approximately:

4–10 business days

This timeframe consists of:

1–3 business days processing
+
3–7 business days estimated delivery

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

5. Factors That May Affect Delivery

Although we work to process orders promptly, delivery times can occasionally vary due to circumstances outside our direct control.

Potential factors include:

  • Carrier delays
  • Severe weather
  • Transportation disruptions
  • Holidays
  • Increased carrier volume
  • Address-related issues
  • Unexpected logistical circumstances

If your order appears significantly delayed beyond the estimated timeframe, please contact our support team so we can help review the available shipment information.

6. Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Your confirmation may include information such as:

  • Order number
  • Products purchased
  • Order details
  • Shipping information
  • Customer information

Please keep your order confirmation for your records.

If you do not receive an order confirmation, first check your spam, junk, promotions, or filtered email folders.

If you still cannot locate your confirmation, contact us.

7. Shipping Confirmation and Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.

Depending on the shipment, the tracking information may include:

  • Carrier information
  • Tracking number
  • Tracking link
  • Shipment status

You can use the tracking information to monitor the progress of your shipment.

Seshades will also provide an Order Tracking page where customers can access available shipment tracking information.

8. Tracking Updates

Tracking information may not appear immediately after a shipping confirmation is generated.

There can sometimes be a short delay between:

Shipment information created → Carrier receives package → First carrier scan

If your tracking information has not updated immediately, please allow additional time for the carrier to scan and process the shipment.

If the tracking information remains unchanged for an unusually long period, contact Seshades support with your order number and tracking information.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code

If you notice that your address is incorrect after placing an order, contact us as soon as possible.

We will make reasonable efforts to assist with an address correction before the order enters processing or shipment.

However, an address change cannot be guaranteed once an order has entered processing or has already shipped.

10. Failed or Undeliverable Shipments

A shipment may become undeliverable because of circumstances such as:

  • Incorrect address
  • Missing apartment or unit information
  • Incomplete address
  • Address not recognized by the carrier
  • Delivery restrictions
  • Repeated unsuccessful delivery attempts

If your shipment encounters a delivery problem, contact Seshades support as soon as possible.

We will review the available shipping information and determine what assistance may be available.

11. Package Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, first check:

  • Your front door or usual delivery location
  • Side or rear entrances
  • Mailroom or package room
  • Around your property
  • With household members
  • With neighbors, where appropriate
  • Building management, if applicable

Also verify that the shipping address shown in your order confirmation is correct.

If you still cannot locate the package, contact the shipping carrier using the tracking information and contact Seshades support.

Please provide your order number and tracking number when contacting us.

12. Damaged Package or Product

If your order arrives damaged, please contact Seshades within 24–48 hours of delivery.

To help us review the issue, please provide:

  • Order number
  • Photos of the product
  • Photos of the shipping packaging
  • Photos showing the visible damage
  • Brief description of the issue

Please keep the original packaging until the issue has been reviewed.

For eligible damaged-item returns, Seshades will cover the applicable return shipping cost.

Please contact us before sending a damaged item back so that we can provide the appropriate return instructions.

13. Incorrect Product Received

If you receive a product that does not match the product you ordered, contact us within 24–48 hours of delivery.

Please provide:

  • Order number
  • Product ordered
  • Product received
  • Photos of the product, where helpful

After verification, Seshades will take responsibility for resolving the issue and will cover the applicable return shipping cost for an eligible incorrect-item return.

Please do not send the product back before receiving instructions from our support team.

14. Lost or Significantly Delayed Shipments

If your package appears to be significantly delayed or the carrier indicates a potential delivery problem, contact Seshades support with your order and tracking information.

We will review the available tracking information and help determine the appropriate next step.

Because shipments are transported by third-party carriers, some delivery events may be outside Seshades' direct control.

15. Shipping Carrier

Shipping may be fulfilled through an appropriate carrier selected for the order.

Carrier availability and service levels may vary depending on the shipment and destination.

Tracking information, when available, will identify the applicable carrier and shipment details.

16. Delivery Estimates Are Not Guarantees

Our stated delivery timeframe of 3–7 business days after processing and shipment is an estimate.

Seshades cannot guarantee an exact delivery date because carrier transportation and delivery schedules may be affected by circumstances outside our reasonable control.

We encourage customers to consider the estimated timeframe when planning around an order.

17. Contact Seshades About Shipping

If you have questions about shipping, tracking, delivery, damaged products, or incorrect items, contact our customer support team.

Email: support@seshades.com
Phone: +1 (310) 981-7121

Customer Support Hours:
Monday–Saturday, 24 hours a day

Business Address

Seshades
225 S Newhope St
Santa Ana, CA 92704
United States

18. Related Policies

For additional information, please review:

Returns & Refunds — for return eligibility, return procedures, and refund information.

Order Tracking — for tracking your shipment.

Contact Us — for customer support and order assistance.

Shipping Summary

Shipping Area: United States only
Shipping Cost: Free shipping
Order Processing: 1–3 business days
Estimated Delivery: 3–7 business days after processing and shipment
Estimated Overall Time: Approximately 4–10 business days
Damaged/Incorrect Item Reporting: Within 24–48 hours of delivery
Customer Support: Monday–Saturday, 24 hours a day
Email: support@seshades.com
Phone: +1 (310) 981-7121

Seshades is committed to providing clear shipping information and helping customers throughout the order and delivery process.