Return & Refund Policy
Last Updated: August 21, 2026
At Seshades, we want you to feel confident when purchasing from our store. This Returns & Refunds Policy explains when an item may be returned, how to request a return, who is responsible for return shipping, how damaged or incorrect items are handled, and how refunds are processed.
Please review this policy before requesting a return.
1. Return Window
Seshades accepts eligible returns within 30 days of delivery.
The 30-day return period begins on the date the order is delivered according to the available carrier tracking information.
Return requests submitted after the 30-day period may not be eligible unless otherwise required by applicable law.
We recommend contacting us as soon as possible if you decide that you need to return an item.
2. Return Eligibility
To be eligible for a standard return, the product should be:
- Unused
- In its original condition
- Free from damage caused after delivery
- Returned with its original packaging where applicable
- Returned with applicable components and accessories
Products that have been used, altered, damaged through customer use, or returned incomplete may not qualify for a standard return.
We may review the condition of a returned product before approving the applicable refund.
3. Original Packaging
Where applicable, customers should retain the original product packaging until they have decided whether to keep the product.
For an eligible return, the original packaging and applicable components should be included with the returned product.
If original packaging is unavailable, contact Seshades before sending the item back so we can determine the appropriate next step.
4. Used or Damaged Products
Standard returns are intended for products that remain in their original, unused condition.
A product that has been used, modified, damaged through improper handling, or otherwise altered after delivery may not qualify for a standard return.
This does not limit your rights regarding products that arrive damaged, defective, or incorrect.
5. Damaged Products
If your product arrives damaged, please contact Seshades within 24–48 hours of delivery.
To help us resolve the issue, please provide:
- Order number
- Photos of the damaged product
- Photos of the shipping package
- Photos showing the visible damage
- Brief description of the issue
Please retain the product and original packaging until our support team has reviewed the issue.
For an eligible damaged-item return, Seshades will cover the applicable return shipping cost.
Please do not send a damaged product back before receiving return instructions from our support team.
6. Incorrect Product
If you receive an item that does not match the product you ordered, contact us within 24–48 hours of delivery.
Please provide:
- Order number
- Product you ordered
- Product you received
- Photos of the received product, where helpful
After verification, Seshades will take responsibility for resolving the issue.
For an eligible incorrect-item return, Seshades will cover the applicable return shipping cost.
Do not return the incorrect product before receiving instructions from our support team.
7. Standard Returns
If you simply decide that you no longer want an eligible product, you may request a return within the 30-day return period, provided the product meets the applicable return conditions.
Contact Seshades before sending the product back.
Our support team will provide the appropriate return instructions and explain any applicable return shipping requirements.
8. Return Shipping
For eligible damaged or incorrect-item returns, Seshades will cover the applicable return shipping cost.
For other standard returns, please contact our support team before shipping the product back so that we can provide the applicable return instructions and shipping information.
Customers should not independently ship returns to our business address without receiving return instructions from Seshades.
9. No Restocking Fee
Seshades does not charge a restocking fee on eligible returns.
10. Sale Items
Sale items are not eligible for return or refund, unless otherwise required by applicable law.
Please review the product and pricing information carefully before purchasing a sale item.
11. How to Request a Return
To request a return, contact Seshades:
Email: support@seshades.com
Phone: +1 (310) 981-7121
Please include:
- Full name
- Order number
- Email address used at checkout
- Product you wish to return
- Reason for the return
- Photos, if relevant
Providing complete information helps our support team locate your order and process your request efficiently.
12. Return Authorization
Please wait for instructions from Seshades before sending a return.
Sending a package without receiving return instructions may result in delays in processing your return.
Our support team will provide the appropriate return information for an approved return.
13. Return Address
Our business address is:
Seshades
225 S Newhope St
Santa Ana, CA 92704
United States
However, do not automatically send a return to this address.
Return instructions may specify the appropriate return destination depending on the circumstances of your order.
14. Return Inspection
Once a returned product is received, Seshades may inspect the item to determine whether it meets the applicable return conditions.
We may verify factors such as:
- Product condition
- Signs of use
- Damage
- Missing components
- Original packaging where applicable
- Whether the returned item matches the order
Once the return has been reviewed and approved, the applicable refund will be processed.
15. Refund Processing
For an approved return, Seshades will process the applicable refund within 10 days after the eligible return has been received and approved.
Refunds will be issued to the same payment method used for the original purchase.
For example, if the original purchase was paid using a particular payment method, the applicable refund will be returned through that same payment method.
16. Bank or Payment Provider Processing
After Seshades processes a refund, the time required for the funds to appear in your account may vary depending on your:
- Bank
- Credit card provider
- Payment provider
- Financial institution
Seshades does not control the processing time imposed by your bank or payment provider.
If we have confirmed that your refund has been processed but the funds have not yet appeared, please allow additional time for your payment provider to complete its processing.
17. Partial or Unapproved Returns
A refund may not be approved if a returned product does not meet the applicable return requirements.
Examples may include products that are:
- Used
- Significantly damaged after delivery
- Missing required components
- Altered
- Returned outside the applicable return period
- Sale items that are excluded from returns
If there is an issue with a returned product, our support team may contact you regarding the applicable return status.
Nothing in this section limits consumer rights that cannot legally be excluded.
18. Exchanges
If you would like a different product, size, style, or variation, contact Seshades before returning your item.
Depending on product availability and the circumstances of your request, we may provide instructions for returning the original product and placing a new order.
19. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Email: support@seshades.com
Phone: +1 (310) 981-7121
We will make reasonable efforts to assist with cancellation before the order enters processing or shipment.
However, cancellation cannot be guaranteed once an order has entered processing or has already shipped.
20. Damaged or Incorrect Item vs. Standard Return
These situations are handled differently:
Damaged item:
Contact us within 24–48 hours of delivery. For an eligible damaged-item return, Seshades covers applicable return shipping.
Incorrect item:
Contact us within 24–48 hours of delivery. For an eligible incorrect-item return, Seshades covers applicable return shipping.
Standard eligible return:
Request the return within 30 days of delivery and follow the return instructions provided by Seshades.
21. Contact Seshades
For return and refund questions, contact our customer support team.
Email: support@seshades.com
Phone: +1 (310) 981-7121
Customer Support Hours:
Monday–Saturday, 24 hours a day
Business Address
Seshades
225 S Newhope St
Santa Ana, CA 92704
United States
Return & Refund Summary
Return Window: 30 days from delivery
Standard Return Condition: Unused and in original condition
Original Packaging: Required where applicable
Restocking Fee: None
Sale Items: Not eligible for return or refund
Damaged Item Reporting: Within 24–48 hours of delivery
Incorrect Item Reporting: Within 24–48 hours of delivery
Return Shipping for Eligible Damaged/Incorrect Items: Covered by Seshades
Refund Processing: Within 10 days after eligible return is received and approved
Refund Method: Same payment method used for original purchase
Support Email: support@seshades.com
Support Phone: +1 (310) 981-7121
Important: Please contact Seshades before sending any product back. This allows us to provide the appropriate return instructions and helps prevent delays in processing your return.